Returns & Exchanges

STORE RETURNS AND EXCHANGES – TERMS & CONDITIONS

• All items are exchangeable only within 14 days of the date of purchase. Items purchased online may be exchanged, but not refunded. 

• Items to be exchanged must be returned in saleable condition within 14 days from the date of delivery.

• Pierced earrings including earring pendants are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty. 

• We cannot offer an exchange or refund for personalised items or items that have been re-sized.

• Please retain your original e-receipt to guarantee the manufacturing warranty on your product. This does not affect your statutory rights. 

• For all returns please email info@zirconista.com.